|GRI Standard Title||Disclosure Number||Disclosure Title||Reference|
|GRI 102-1||Name of the organisation|
|GRI 102-2||Activities, brands, products, and services|
|GRI 102-3||Location of headquarters|
|GRI 102-4||Location of operations|
|GRI 102-5||Ownership and legal form|
Since November 1998, shares of Orange Polska S.A. (formerly Telekomunikacja Polska S.A.) have been listed on the primary market of the Warsaw Stock Exchange (WSE) within the continuous listing system.
The Company’s shares are included in the following indices: WIG20 and WIG30 large-cap indices; WIG broad-market index; WIG telecommunication industry index; and RESPECT Index of socially responsible companies.
In 2017, Orange Polska S.A. was once again included in a prestigious group of socially responsible listed companies. The new portfolio of the RESPECT Index announced by the Warsaw Stock Exchange comprises 28 companies. Orange Polska S.A. has been present in the index portfolio since its first edition. The RESPECT Index has been increasingly popular among companies and investors, who have noticed a link between consideration for social and environmental impact and financial performance. In addition, Orange Polska S.A. has been included in the FTSE Russell’s ESG Ratings, a global index that measures company’s performance across environmental, social and governance (ESG) areas.
|GRI 102-6||Markets served|
|GRI 102-7||Scale of the organisation|
|GRI 102-8||Information on employees and other workers|
|GRI 102-9||Supply chain|
We want our relations with suppliers and business partners to be based on transparent principles and mutual obligation to abide by ethical standards. We want to build good and long-term relations with our suppliers.
We take active part in the implementation of the Orange Group’s global supplier assessment programme, QREDIC. The results of the assessment are used in a process of negotia- tions and selection of suppliers on the global level, e.g. for subscriber devices or network equipment purchases. A definitely negative assessment with respect to compliance with ethical and environmental standards disqualifies the supplier.
On the global level, Orange has also joined the Joint Audit Cooperation (JAC) with other operators. The initiative aims at ensuring compliance with ethical, environmental and health & safety standards as well as ban on child labour across common suppliers.
In 2017, a total of 89 audits were conducted within the JAC framework, including 15 commissioned by Orange.
Local suppliers are required to comply with the compliance clause, which is included in agreements with our Company.
The clause includes an obligation to comply with ethical and responsible conduct rules, particularly concerning human rights, environmental protection, sustainable development and anti-corruption. In addition, the anti-corruption clause is included in all purchase agreements.
Building long-standing relations with suppliers
In 2017, we co-operated with 4,100 suppliers in Poland, mainly, by value of purchases, subscriber and network equipment suppliers, network contractors, IT equipment suppliers, personnel outsourcing agencies and media houses. We strive to build our relations with suppliers on the basis of long-term contracts providing for transparent terms of co-operation. Over 98.2% of purchases (by value) are effected under long-term agreements. We gradually work on effecting all payments to suppliers in due time. The timely payment rate is 89.2%. The standard term of payment to suppliers is up to 30 days (93.58% agreements).
Transparent supplier selection process
We follow a competitive and open procurement policy, which provides for direct electronic placement of orders with suppliers. Currently, over 72.6% of orders (by volume) are placed in the electronic form. Suppliers who want to co-operate with Orange can register in a database of potential suppliers and thus participate in the procurement processes initiated by Orange.
Transparency of the supplier selection process is ensured by the Procurement Process Code. It is a set of rules, which should be followed by all procurement organisation employees in their direct and indirect contacts with suppliers. The Code includes procurement procedures which transparently regulate supplier selection, contracting and confidentiality.
|GRI 102-10||Significant changes to the organisation's size, structure, ownership or supply chain in the reported period.||
|GRI 102-12||External initiatives, declarations or principles concerning economic, environmental or social issues, which the company has signed or which it applies|
Broad Alliance on Digital Skills in Poland, Memorandum of Co-operation for Improving Service Quality in the Telecommunications Market, Cell Phone Safety Good Practises, Alliance for Child Safety On-line (www.orange.pl/kodeksy.phtml), Global Compact (www.ungc.org.pl/o-nas/obszary-dzialan/), Partnership for Environment (www.gridw.pl/partnerstwo). These initiatives are voluntary.
|GRI 102-13||Membership of associations|
Domestic organisations: Employers of the Republic of Poland, “Lewiatan” Confederation, Polish Chamber of Information Technology and Telecommunications, French-Polish
Chamber of Commerce, Responsible Business Forum, Business Centre Club, Foundation for the Development of Radiocommunications and Multimedia Technologies, Association of
Foreign organisations: European Telecommunications Network Operators’ Association (ETNO), Forum for International Irregular Network Access (FIINA), Global Compact, Global Settlements Carrier Group (GSCG), International Cable Protection Committee (ICPC), International Inbound Services Forum (IISF), International Telecommunication Union (ITU), RIPE Network Coordination Centre (RIPE NCC), TeleManagement Forum (TM Forum), Forum of Incident Response and Security Teams (FIRST), GSM Association (GSMA), European Internet Exchange Association (Euro-IX). These are industry organisations and the Company’s membership involves payment of membership fees and participation in various projects.
|GRI 102-14||Statement from senior decision-maker|
|GRI 102-15||Key impacts, risks, and opportunities|
|GRI 102-16||Values, principles, standards, and norms of behavior|
Each employee of Orange Polska must read and understand our Code of Ethics, and the Ethics in Orange Polska e-learning course is a part of mandatory training for new joiners.
Also our suppliers and business partners shall read and understand our Code of Ethics under the compliance clause of our standard contracts. The Code in Polish is available on our
website, at www.orange.pl/kodeksy.phtml.
|GRI 102-17||Iinternal and external mechanisms for seeking advice about ethical and lawful behavior, and organisational integrity|
|GRI 102-18||Governance structure, including committees under the highest governance body|
|GRI 102-22||Composition of the highest governance body and its committees (number of members and their gender)|
|GRI 102-23||Information whether the chair of the highest governance body is also an executive officer in the organisation (if yes, his or her function within the management and the reasons for this arrangement)|
|GRI 102-24||Criteria used for nominating and selecting members of the highest governance body and its committees|
|GRI 102-25||Processes for the highest governance body to ensure conflicts of interest are avoided and managed, and indication whether conflicts of interest are disclosed to stakeholders|
|GRI 102-26||Role of the highest governance body in setting the organisation's purpose, values and development strategy|
|GRI 102-32||The highest committee or position that formally reviews and approves the organisation's sustainability report and ensures that all material topics are covered|
The integrated report has been reviewed by the Management and Supervisory Board Members, and validated by the Chairman of the Audit Committee.
|GRI 102-35||Remuneration policies for the highest governance body and senior executives|
|GRI 102-36||Process for determining remuneration|
|GRI 102-40||List of stakeholder groups engaged by the organisation|
|GRI 102-41||Employees covered by collective bargaining agreements|
|GRI 102-42||Identifying and selecting stakeholders|
|GRI 102-43||Approach to stakeholder engagement, including frequency of engagement by type and stakeholder group|
|GRI 102-44||Key topics and concerns raised by stakeholders, and how the organisation has responded, including through its reporting|
|GRI 102-45||Entities included in the consolidated financial statements and covered by the report|
|GRI 102-46||Defining report content and topic boundaries|
|GRI 102-47||List of material topics|
|GRI 102-48||The effect of any restatements of information given in previous reports, and the reasons for such restatements (e.g. mergers or acquisitions, or change of base years or periods, nature of business or measurement methods)||
|GRI 102-49||Changes in reporting||
|GRI 102-50||Reporting period|
|GRI 102-51||Date of the most recent report (published)|
|GRI 102-52||Reporting cycle|
|GRI 102-53||Contact point for questions regarding the report|
|GRI 102-54||Claims of reporting in accordance with the GRI Standards: Core or Comprehensive option||
|GRI 102-55||GRI content index|
|GRI 102-56||Policy and current practice with regard to seeking external assurance for the report|
|GRI 103-1||Explanation of topics identified as material and their boundaries|
|GRI 103-2||The management approach and its components||
|GRI 103-3||Evaluation of the management approach|
|Presence on the market||202|
|GRI 202-1||Ratios of standard entry level wage by gender compared to local minimum wage|
|Indirect Economic Impacts||203|
|GRI 203-1||Infrastructure investments and services supported|
|GRI 203-2||Significant indirect economic impacts|
|GRI 205-1||Operations assessed for risks related to corruption|
|GRI 205-2||Communication and training about anti-corruption policies and procedures|
|GRI 205-3||Confirmed incidents of corruption and actions taken||
|GRI 206-1||Legal actions for anti-competitive behavior, anti-trust, and monopoly practices|
No legal actions for anti-competitive behaviour or anti-trust or monopoly practices were instituted against Orange Polska in 2017.
|GRI 301-1||Materials used by weight or volume|
|GRI 301-3||Reclaimed products and their packaging materials|
|GRI 302-1||Energy consumption within the organisation by fuel types used|
|GRI 302-2||Energy consumption outside the organization (intermediate consumption)|
|GRI 302-4||Reduction of energy consumption|
|GRI 302-5||Reductions in energy requirements of products and services|
|GRI 303-1||Water withdrawal by source|
|GRI 305-1||Direct (Scope 1) GHG emissions|
|GRI 305-3||Other indirect (Scope 3) GHG emissions|
|GRI 305-5||Reduction of GHG emissions|
|Effluents and Waste||306|
|GRI 306-2||Total weight of waste by type and disposal method|
|GRI 307-1||Monetary value of fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations|
No fines for non-compliance with environmental laws and regulations were imposed in 2017.
|GRI 401-1||New employee hires and employee turnover|
|GRI 401-2||Benefits provided to full-time employees that are not provided to temporary or part-time employees|
|Occupational Health and Safety||403|
|GRI 403-1||Workers representation in formal joint management–worker health and safety committees, which advise on and monitor occupational health and safety programmes|
|GRI 403-2*||Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities|
Occupational exposure and a disease included in the current list of occupational diseases (asbestosis and other types of silicosis) was confirmed in one case. The decision concerned a former employee, who used to work as a stoker in 1990s.
Another decision confirming an occupational disease in a former employee (telephone installer in the Regional Telecommunications Office), which was issued in the reported period, resulted from proceedings initiated in 2016. However, the document indicates that the disease was unrelated to the conditions at the workplace.
* Indicator reported partially
|GRI 403-3||Workers with high incidence or high risk of diseases related to their occupation|
There are no positions involving high incidence or high risk of occupation-related diseases.
|GRI 403-4||Health and safety topics covered in formal agreements with trade unions|
Health and safety topics have been covered in the Group Collective Labour Agreement.
|Training and Education||404|
|GRI 404-1||Average hours of training per year per employee|
|GRI 404-2||Programs for upgrading employee skills and transition assistance programmes|
|GRI 404-3*||Percentage of employees receiving regular performance and career development reviews by gender and employment category|
* Indicator reported partially
|Diversity and Equal Opportunity||405|
|GRI 405-2||Ratio of basic salary and remuneration of women to men by position|
|GRI 406-1||Incidents of discrimination and corrective actions taken||
|GRI 408-1||Operations and suppliers at significant risk for incidents of child labor and corrective actions taken||
|Forced or Compulsory Labor||409|
|GRI 409-1||Operations and suppliers at significant risk for incidents of forced or compulsory labor and corrective actions taken||
|Human Rights Assessment||412|
|GRI 412-2||Employee training on human rights policies or procedures|
|GRI 413-1||Operations with local community engagement, impact assessments, and development programmes|
|GRI 413-2||Operations with significant actual and potential negative impacts on local communities|
In case of a telecommunications company, issues related to the safe use of services mean not only the utmost care for meeting security requirements, but also reliable information on the devices and technologies used. In response to inquiries regarding potential negative influence of radio waves emitted by telecommunication devices and other devices that use new technologies, we have prepared a global Orange portal on radio waves, which explains in simple terms how mobile telephony works. It includes sections presenting latest scientific reports and recommendations for use of mobile devices to reduce exposure to radio waves.
The portal has been also translated to Polish and it is available at www.ondes-radio.orange.com/pl/.
|GRI 415-1||Total monetary value of financial and in-kind contributions to political parties, politicians or related institutions by country|
The company does not finance political parties, politicians or related institutions. Any departures from this rule require specific consent in line with the obligation referred to in the Chapters 8 and 9 of the Orange Polska Anti-corruption Guidelines. In the period from 1 January to 31 December 2017, no consent for financial contributions to political parties or organisations and no consent for offering or granting donations to public officers were granted under Chapters 8 and 9 of the Guidelines.
|Customer Health and Safety||416|
|GRI 416-1||Assessment of the health and safety impacts of product and service categories|
All mobile phones in Orange Polska’s portfolio meet the emission standards specified by the International Commission on Non-Ionizing Radiation Protection (ICNIRP). We ensure they are thoroughly tested and the safety of their use is verified in the process of examining their conformity with essential requirements. All mobile devices in Orange Polska’s portfolio are safe for users’ health and are accompanied by information on the Specific Absorption Rate (SAR), which is always lower than the official limits (below 2 W/kg). SAR for mobile phones refers to the maximum level of radio waves that the user can be exposed to during a call. SAR values can be found in the user manual (technical specifications), which is provided by the manufacturer, or in handset descriptions at www.orange.pl.
Orange Polska uses proven wireless communication technologies that are safe to all users. The company complies with all European and, much stricter, Polish standards regarding electromagnetic field (EMF) emissions. EMF exposure around all of our base transceiver stations (BTSs) and broadcasting stations does not exceed the limit set forth in Polish regulations, that is 0.1 W/m 2 in areas accessible to the public.
We comply with all the strictest standards on EMF values around all our base and broadcasting stations. As a result of technical efforts related to protection against EMF emissions by BTSs of radio communication facilities developed or operated on our networks, we can ensure compliance with the standards specified in the Regulation of the Minister of Environment regarding permissible EMF values in the environment and methods of verification thereof (Journal of Law No. 192 of 2003, item 1882/83).
This is ensured through the following:
|GRI 416-2||Incidents of non-compliance concerning the health and safety impacts of products and services|
No incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle were reported in 2017.
|Marketing and Labeling||417|
|GRI 417-1||Requirements for product and service information and labeling|
All products in Orange Polska’s portfolio have the relevant labelling, namely:
|GRI 417-2||Incidents of non-compliance concerning product and service information and labeling|
No incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling were reported in 2017.
|GRI 417-3||Incidents of non-compliance with regulations and/or voluntary codes concerning marketing communications|
One fine of PLN 16.3 mln was imposed by UOKiK in 2017. In one case, UOKiK determined that Orange Polska violated collective consumer interests and imposed informational obligations on Orange Polska. In another case UOKiK instituted formal proceedings to examine whether Orange Polska violated collective consumer interests. Orange Polska is negotiating its commitments with UOKiK.
|GRI 418-1||Substantiated complaints concerning breaches of customer privacy and losses of customer data|
Our customers filed 17 complaints with the Inspector General for Personal Data Protection (GIODO) in 2017. All GIODO’s decisions made with respect to these complaints in the reported period confirmed the compliance of personal data processing by Orange Polska with the relevant requirements. No fines were imposed on the Company for breach of personal data protection regulations in 2017. At each stage of data collecting and processing, we ensure that customers are informed about the purpose and scope of data processing, as well as the right to access and rectify their personal data.
|GRI 419-1||Non-compliance with laws and regulations in the social and economic area|
There were no other penalties, except from the penalty imposed by UOKiK described in 417-3.